From shop-floor control systems to cloud infrastructure, BICSM keeps small and mid-sized industrial operations running, protected, and recoverable — without enterprise overhead or enterprise pricing.
United Kingdom · Remote across the UK · Client infrastructure supported internationally
One discipline, applied end to end: keeping the systems an SME industrial business depends on running, protected, and quick to recover.
Most IT providers stop at the server room door. SME industrial businesses need more — someone who understands that the machinery on the floor is as critical as the inbox in the office, and that the two often depend on each other.
A full hardware, software and network audit precedes any recommendation. We never walk in and tell you to replace everything.
We work with the control systems, legacy hardware and uptime pressures that generic office IT providers aren't set up to handle.
A single-site operation with a handful of PCs and a multi-site manufacturer with a full Microsoft 365 estate are both treated with the same seriousness.
We've reverse-engineered DOS-era industrial control systems and rebuilt them on modern hardware. The breadth of what we cover is genuinely unusual.
Everything an SME industrial business needs from an IT partner, without the fragmentation of juggling five different vendors.
End-to-end, from initial migration through to ongoing governance, security and voice — sized for an SME budget, not an enterprise one.
On-premise Exchange, legacy hosted mail or hybrid setups — migrated with a clear rollback plan at every stage.
Exchange Online, SharePoint, OneDrive and Teams — mail flow, permissions, retention and licensing optimised to what you actually need.
Windows, macOS, iOS and Android under management — enrolment, compliance, app deployment and remote wipe.
Calling Plans, Direct Routing, number porting, auto attendants and call queues — plus the training that turns a rollout into adoption.
Industrial environments rarely run a single operating system end to end. We don't make you pick a side.
The default for most office estates and much industrial HMI software. We manage patching, policy, and integration with the line-of-business and control-system software that still expects a Windows host.
Increasingly common on the management and design side of SME industrial businesses. Enrolment, compliance and support that doesn't treat Mac as an afterthought.
It powers the infrastructure of the world's largest platforms and a great deal of industrial equipment besides. We run it as a first-class environment, not a curiosity.
For an SME industrial business, downtime doesn't just cost data — it can stop a production line. Recovery planning sits at the centre of what we do, not as an add-on.
Regular, verified restoration checks — not just confirmation that a backup job ran. A restore that's never been tested is a hope, not a plan.
Recovery time and recovery point targets set against what actually matters to your operation — not a generic template.
Onsite backups, offsite cloud backups and mail archival, working together and designed around your infrastructure and risk profile.
Some of the most critical equipment in SME industrial operations runs on systems from the 1980s and 90s — DOS and QNX-era controllers, proprietary serial-controlled hardware. When that hardware starts to fail, the usual options are binary: hunt for increasingly rare parts, or shut the line down. We engineered a third path.
Take a representative case: a production line driven by a DOS or QNX-based controller, where the hardware and software were sold as one inseparable unit. We source independent, customisable industrial boards and work through the iterations it takes to faithfully replicate the original system — virtualising the operating environment with full hardware passthrough. The machinery still receives the exact control signals it expects. The original environment still behaves exactly as it did. The hardware underneath is current, supportable and replaceable.
Two ways to work with us, for businesses. Both audit-first, both without hidden costs.
Structured support covering agreed scope, with defined response times and deliverables. Suited to businesses with some internal capability, or those who need targeted, predictable help.
Everything that needs attention gets it — there is no out-of-scope. No overtime billing, no per-hour charges. If the job takes a week onsite, it takes a week. One agreement, one relationship, no surprises on the invoice.
Both equal, both easy.